THINGX Privacy Policy

Updated: July 10, 2024
Please take some time to familiarize yourself with our privacy policy and contact us if you have any questions.

About Us

THINGX Hong Kong Wuqi Technology Co., Ltd. takes your privacy very seriously. This privacy policy was developed with your needs in mind. When you use our products and services, you may be asked to provide your personal information. Based on this, we have developed this privacy policy to explain how Lumi handles and protects your personal information. Please read the entire content of this privacy policy carefully before using our products and services (we have bolded the key points, please pay special attention), and fully understand the information collection and use rules before choosing whether to agree.

1 What information do we collect and how do we use it?
We are well aware of the importance of your personal information to you, so we are committed to collecting and processing your information in a transparent and responsible manner. The types of information we collect include, but are not limited to, the following:

a) Personal information you actively provide to us
When you use our services, we may ask you to provide certain personal information. This information is essential for us to provide you with comprehensive and personalized services. Specifically including:
Registration information: When you create an account, we will collect your basic personal information, such as name, age, gender, contact information (including phone number and email address). This information helps us create a personal profile for you and contact you when needed.
Emergency contact information: In order to notify your family and friends in an emergency, we will ask you to provide the name and contact information of the emergency contact. This is very important to ensure that quick action can be taken in emergency events such as falls.
Health information: If you choose to provide it, we may collect your health-related information, such as past medical history, drug allergies, etc. This information helps us better understand your health status and provide important reference for medical personnel in emergency situations.

b) Information we collect during your use of the service
In order to provide high-quality fall detection and emergency response services, our application will automatically collect certain information in the background. This information includes:
Thermal imaging data: Our devices continuously collect thermal imaging data, which is the core of accurate fall detection. This data is analyzed in real time to identify possible fall events.
Geolocation data: We will collect your real-time geolocation information. This is essential to accurately locate your location in an emergency and quickly dispatch rescue.
WiFi and Bluetooth data: This data helps improve the accuracy of indoor positioning, especially in environments with weak GPS signals.
Device information: We collect information such as the device model, operating system version, and unique device identifier you use. This helps us optimize the performance of the application and ensure compatibility with your device.
Application usage data: We record information such as how often you use the application, preferred features, and errors encountered. This data is very valuable for us to continuously improve our products and user experience.
Sensor data: We collect sensor data such as the accelerometer and gyroscope of the device. This data can help us detect falls more accurately and reduce false alarms.

c) Information from third parties
In some cases, we may obtain some of your information from third parties:
If you choose to log in to our application using a social media account (such as Facebook, Google, etc.), we may receive some personal information provided by these platforms. This may include your public profile information.
With your explicit authorization, we may obtain some health information from your healthcare provider. This information can help us understand your health status more comprehensively and provide more personalized services.

d) Non-personal information
In addition to personal information, we also collect some non-personal statistics:
Anonymous usage statistics: These data do not point to specific individuals, but reflect the usage patterns and trends of the overall user base.
Aggregated demographic information: This information helps us understand the overall characteristics of the user base, so as to improve product design and market strategies.

How this personal information will be used:
Provide and improve services:
The information you provide is the basis for us to provide you with high-quality services. We will use this information to:
Implement the core fall detection function to ensure that it can be detected and acted in time when a fall occurs.
Provide fast and effective emergency response, including notifying emergency contacts and assisting in positioning.
Provide you with a personalized user experience based on your usage habits and preferences.
Continuously improve our algorithms and product performance to improve the accuracy and response speed of fall detection.
Security and authentication:
Protecting the security of your account and personal information is our top priority. We will use the information collected to:
Verify your identity and ensure that only authorized users can access the account.
Implement security measures such as multi-factor authentication to prevent unauthorized access.
Monitor suspicious activities and promptly detect and deal with potential security threats.
In order to maintain good communication with you, we will use your contact information to:
Send important service notifications, such as system maintenance, policy updates, etc.
Push software update information to ensure that you are always using the latest and most secure version.
Send security alerts, such as when unusual activity is detected.

Promptly respond to your inquiries and requests and provide customer support.
Analysis and research:
Your information is critical for us to continuously improve the quality of our services. We will:Analyze user behavior patterns to understand how to better meet user needs. Identify potential problems and improvement opportunities in products. Conduct research related to the health and safety of the elderly, but ensure that anonymized data is used to protect your privacy.
Legal compliance:
We are committed to complying with all applicable laws and regulations. This means that we may need to:Retain and process certain information as required by law.
Respond to lawful requests from law enforcement. Comply with data protection and privacy regulations, such as GDPR (if applicable).
Emergency handling:
In emergency situations, your information may be used to:
Immediately notify your preset emergency contacts when a fall is detected.
Assist emergency services personnel to accurately locate your location to ensure that help can be provided quickly.
Provide necessary health information to medical professionals so that they can better understand your situation and provide appropriate treatment.
We solemnly promise that we will only collect information necessary to provide and improve our services. When using this information, we will strictly abide by the provisions of this Privacy Policy to ensure that your personal information is protected to the greatest extent. We know that your control over your information is important, so we provide a variety of ways for you to control the collection and use of certain information through the settings of the application. We encourage you to review these settings regularly to ensure that they are in line with your preferences.

2 Information Sharing

We know that you value your personal information, so we take a very cautious approach to information sharing. We promise not to sell your personal information. However, in certain specific circumstances, we may need to share your information. The following are the circumstances in which we may share your information and their detailed descriptions:

a) Sharing with your consent
We respect your control over your personal information. We will only share your personal information with third parties with your explicit consent.
Before obtaining your consent, we will clearly inform you of the reasons for sharing, the types of information shared, the identity of the recipient, and the possible consequences.
You have the right to withdraw your consent at any time, and we will stop the relevant information sharing in a timely manner.

b) Sharing with emergency contacts
When our system detects a potential fall, we will immediately share the necessary information with your pre-designated emergency contacts.
The information shared may include your location, the time of the incident, and the possible extent of the injury.
This sharing is intended to ensure that you can get timely help and support in an emergency.

c) Sharing with service providers
In order to provide and improve our services, we may share information with certain third-party service providers. These providers may include:
Cloud storage service providers
Data analysis service providers
Customer support service providers
Payment processing service providers (if applicable)
We have entered into strict confidentiality agreements with these service providers, requiring them to use your information only for the purpose of providing specific services and to take appropriate security measures to protect your information.

d) Sharing for legal requirements
In some cases, we may share your information as required by law, including:
Responding to court orders, subpoenas or other legal proceedings
Cooperating with lawful investigations by law enforcement
Protecting our legal rights and interests
Preventing suspected fraud or other illegal activities
In these cases, we will carefully review each request and only provide the minimum scope of information required by law.

e) Information Sharing in Corporate Transactions
If our company undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
In this case, we will notify you before the information is transferred and explain your options.

f) Sharing of De-identified or Anonymous Information
We may share aggregated information that has been de-identified or anonymized for statistical analysis, academic research, or business purposes.
This information will not contain details that can identify you personally.

g) Sharing with Healthcare Providers
In an emergency, we may share some of your health information with healthcare providers (such as first responders, hospitals).
This sharing is intended to ensure that you receive the most appropriate and timely medical assistance.

h) Public Safety and National Security
In rare cases, if it involves public safety or national security issues, we may share information at the request of government departments.
We will strictly review such requests to ensure their legitimacy and necessity.

i) Cross-border Data Transfer
If your personal information needs to be transferred to other countries or regions, we will ensure that such transfer complies with applicable data protection laws.
We will take appropriate security measures, such as entering into standard contractual clauses, to protect your information.

We promise:
Before sharing information each time, we will carefully evaluate its necessity and legitimacy.
We will only share the minimum scope of information necessary to complete a specific purpose.
We will require the recipient of information to take appropriate security measures to protect your information.
We will regularly review our information sharing practices to ensure that they continue to comply with this Privacy Policy and applicable laws and regulations.
We encourage you to review this Privacy Policy regularly to learn about the latest developments in our information sharing practices. If you have any questions or concerns about our information sharing, please feel free to contact us. We will be happy to answer you and take your feedback seriously.

3 Data Security

Data security is the top priority of our company, and we have taken comprehensive and strict measures to protect users' personal information. At the technical level, we use advanced encryption technology to protect data transmission and storage, implement multi-level access control and authentication mechanisms, deploy a strong network security system, and establish a comprehensive data backup and recovery strategy. At the management level, we have developed detailed security policies and procedures, provided comprehensive employee training, strictly managed third-party suppliers, developed a comprehensive incident response plan, and ensured compliance with all relevant data protection regulations. We also pay special attention to user-side security, providing secure authentication methods, session management, and device security recommendations. Our security strategy covers every stage of the data life cycle, from collection to processing to destruction, ensuring that user data is protected at the highest level at all times. We are well aware that data security is an evolving field, so we are constantly updating and improving our security measures to respond to emerging threats and challenges. Through these comprehensive and in-depth security measures, we are committed to providing users with a safe and reliable data environment so that users can use our services with confidence.

4 User permissions
User permissions are a core component of our data security and privacy protection strategy. We are well aware that each user's control over their personal data is crucial, so we have designed a comprehensive and flexible permission management system. Users can view, modify, and delete their personal information at any time, as well as control which data can be collected and used. We provide an intuitive privacy settings interface that allows users to easily manage their data sharing preferences, including choosing whether to participate in personalized services or receive marketing information. For certain types of sensitive data, we have implemented additional protection measures that require users to authenticate before accessing or modifying. In addition, we respect and actively respond to users' requests for data portability, allowing users to export their data in common formats. We regularly review and update these permission settings to ensure that they always meet the latest privacy regulations and user expectations. By giving users full control over their data, we aim to build a transparent and trustworthy service environment so that users can feel safe and respected when using our products.

5 Children's Privacy

Children's privacy protection is one of the areas we attach the most importance to, and we are well aware that children are a group that needs special protection. We strictly comply with the laws and regulations of various countries on children's online privacy protection, such as the Children's Online Privacy Protection Act (COPPA) in the United States and the special provisions on children's data in the General Data Protection Regulation (GDPR) in the European Union. We have taken multiple measures to protect children's privacy: First, we have implemented an age verification mechanism to identify and protect underage users. For users identified as children, we will collect the minimum necessary information, and we will obtain verifiable parental consent before collecting, using or disclosing children's personal information. We provide parents with the authority to view, modify and delete their children's information, and can withdraw consent at any time. In terms of product design, we pay special attention to protecting children from inappropriate content and contacts, and implement strict content filtering and social function restrictions. We also help children and parents understand the importance of online privacy through easy-to-understand privacy policies and educational resources. We review and update these measures regularly to ensure that they are effective in protecting children's online safety and privacy. Through these comprehensive protection measures, we are committed to creating a safe and appropriate online environment for children, so that parents can feel at ease letting their children use our services.

6 Privacy Agreement Updates
We are committed to keeping our privacy policy transparent and up-to-date to reflect our evolving data processing practices and legal requirements. To this end, we review and update our privacy policy regularly. We are well aware of users' concerns about privacy changes, so we take a proactive approach to notify users of important updates. When we make major changes to our privacy policy, we will inform you directly through prominent notifications within the application. These notifications will outline the main changes in clear and concise language and provide a convenient link to view the full updated version. We encourage you to read these updates carefully to understand how they may affect your privacy interests. If the changes involve important changes in data processing methods or user rights, we will give you enough time to consider and make corresponding decisions choice.

We value your feedback and welcome any questions or comments about these updates. In this way, we aim to ensure that you always understand how we protect and respect your privacy while maintaining transparency and credibility of our services.

Contact Us

If you have any comments or questions about this Privacy Policy, or any complaints or comments about THINGX's handling of your personal information, please contact us at the address below and please indicate [THINGX Privacy Policy]:

Postal Code: 999077

We will review your comments, questions or complaints as soon as possible and respond within [fifteen] working days.
If you are not satisfied with the response you receive, you can also seek a solution by filing a lawsuit in a court with jurisdiction over THINGX's place of residence.
Thank you for taking the time to understand our privacy policy!