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APP For IOS

Updated: July 10, 2024

About Us

THINGX Hong Kong Wuqi Technology Co., Ltd. takes your privacy very seriously. This privacy policy was developed with your needs in mind. When you use our products and services, you may be asked to provide your personal information. Based on this, we have developed this privacy policy to explain how Lumi handles and protects your personal information.

Please read the entire content of this privacy policy carefully before using our products and services (we have bolded the key points, please pay special attention), and fully understand the information collection and use rules before choosing whether to agree.

1. What information do we collect and how do we use it?

We are well aware of the importance of your personal information to you, so we are committed to collecting and processing your information in a transparent and responsible manner. The types of information we collect include, but are not limited to, the following:

a) Personal information you actively provide to us

When you use our services, we may ask you to provide certain personal information. This information is essential for us to provide you with comprehensive and personalized services. Specifically including:


: When you create an account, we will collect your basic personal information, such as name, age, gender, and contact information (including phone number and email address). This information helps us create a personal profile for you and contact you when needed.


: To notify your family and friends in an emergency, we will ask you to provide the name and contact information of your emergency contact. This is crucial for ensuring quick action can be taken in emergencies such as falls.


: If you choose to provide it, we may collect your health-related information, such as past medical history and drug allergies. This information helps us better understand your health status and provides important reference for medical personnel in emergencies.

b) Information we collect during your use of the service

To provide high-quality fall detection and emergency response services, our application will automatically collect certain information in the background. This includes:


: Our devices continuously collect thermal imaging data, which is crucial for accurate fall detection. This data is analyzed in real-time to identify possible fall events.


: We will collect your real-time geolocation information, essential for accurately locating you in emergencies and quickly dispatching rescue.


: This helps improve the accuracy of indoor positioning, especially in environments with weak GPS signals.


: We collect information such as the device model, operating system version, and unique device identifier you use. This helps us optimize application performance and ensure compatibility.


: We record information such as how often you use the application, preferred features, and errors encountered. This data is valuable for improving our products and user experience.


: We collect sensor data such as accelerometer and gyroscope readings from the device. This data helps us detect falls more accurately and reduce false alarms.

c) Information from third parties

In some cases, we may obtain some of your information from third parties:

d) Non-personal information

In addition to personal information, we also collect non-personal statistics:


: These data do not point to specific individuals but reflect usage patterns and trends of the overall user base.


: This helps us understand the overall characteristics of the user base to improve product design and market strategies.

How this personal information will be used:

Provide and improve services: The information you provide is the basis for us to deliver high-quality services. We will use this information to:

Implement the core fall detection function to ensure timely detection and action when a fall occurs.

Provide fast and effective emergency response, including notifying emergency contacts and assisting in positioning.

Offer you a personalized user experience based on your usage habits and preferences.

Continuously improve our algorithms and product performance to enhance the accuracy and response speed of fall detection.

Security and authentication: Protecting your account and personal information is our top priority. We will use the information collected to:

Verify your identity and ensure that only authorized users can access the account.

Implement security measures like multi-factor authentication to prevent unauthorized access.

Monitor suspicious activities and promptly detect and handle potential security threats.

Communication: To maintain good communication with you, we will use your contact information to:

Send important service notifications, such as system maintenance and policy updates.

Push software update information to ensure you are always using the latest and most secure version.

Send security alerts when unusual activity is detected.

Promptly respond to your inquiries and provide customer support.

Analysis and research: Your information is critical for us to continuously improve service quality. We will:

Analyze user behavior patterns to better meet user needs.

Identify potential problems and improvement opportunities in products.

Conduct research related to the health and safety of the elderly, ensuring anonymized data is used to protect your privacy.

Legal compliance: We are committed to complying with all applicable laws and regulations. This means we may need to:

Retain and process certain information as required by law.

Respond to lawful requests from law enforcement.

Comply with data protection and privacy regulations, such as GDPR (if applicable).

Emergency handling: In emergencies, your information may be used to:

Immediately notify your preset emergency contacts when a fall is detected.

Assist emergency services personnel in accurately locating you to ensure quick help.

Provide necessary health information to medical professionals for appropriate treatment.

We solemnly promise to only collect information necessary to provide and improve our services. We will strictly abide by this Privacy Policy to protect your personal information. We understand the importance of your control over your information, so we provide various ways for you to control the collection and use of certain information through the application settings. We encourage you to review these settings regularly to ensure they align with your preferences.

2. Information Sharing

We know you value your personal information, so we take a cautious approach to information sharing. We promise not to sell your personal information. However, in specific circumstances, we may need to share your information. The following are the circumstances in which we may share your information:

a) Sharing with your consent: We respect your control over your personal information. We will only share your personal information with third parties with your explicit consent. Before obtaining your consent, we will clearly inform you of the reasons for sharing, the types of information shared, the identity of the recipient, and the possible consequences. You have the right to withdraw your consent at any time, and we will stop the relevant information sharing promptly.

b) Sharing with emergency contacts: When our system detects a potential fall, we will immediately share necessary information with your pre-designated emergency contacts. The information shared may include your location, the time of the incident, and the possible extent of injury. This sharing is intended to ensure you receive timely help and support in emergencies.

c) Sharing with service providers: To provide and improve our services, we may share information with certain third-party service providers, including:

Cloud storage service providers

Data analysis service providers

Customer support service providers

Payment processing service providers (if applicable)

We have strict confidentiality agreements with these providers, requiring them to use your information only for providing specific services and to take appropriate security measures to protect your information.

d) Sharing for legal requirements: We may share your information as required by law, including:

Responding to court orders, subpoenas, or other legal proceedings

Cooperating with lawful investigations by law enforcement

Protecting our legal rights and interests

Preventing suspected fraud or other illegal activities

In these cases, we will carefully review each request and only provide the minimum scope of information required by law.

e) Information Sharing in Corporate Transactions: If our company undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. In this case, we will notify you before the information is transferred and explain your options.

f) Sharing of De-identified or Anonymous Information: We may share aggregated information that has been de-identified or anonymized for statistical analysis, academic research, or business purposes. This information will not contain details that can identify you personally.

g) Sharing with Healthcare Providers: In an emergency, we may share some of your health information with healthcare providers (such as first responders or hospitals) to ensure you receive appropriate and timely medical assistance.

h) Public Safety and National Security: In rare cases, if it involves public safety or national security issues, we may share information at the request of government departments. We will strictly review such requests to ensure their legitimacy and necessity.

i) Cross-border Data Transfer: If your personal information needs to be transferred to other countries or regions, we will ensure that such transfer complies with applicable data protection laws. We will take appropriate security measures, such as entering into standard contractual clauses, to protect your information.

We promise to:

Carefully evaluate the necessity and legitimacy of sharing information each time.

Share only the minimum scope of information necessary to complete a specific purpose.

Require the recipient of information to take appropriate security measures to protect your information.

Regularly review our information sharing practices to ensure compliance with this Privacy Policy and applicable laws.

We encourage you to review this Privacy Policy regularly to learn about the latest developments in our information sharing practices. If you have any questions or concerns, please feel free to contact us. We will be happy to answer you and take your feedback seriously.

3. Data Security

Data security is our top priority, and we have taken comprehensive measures to protect users' personal information. At the technical level, we use advanced encryption technology to protect data transmission and storage, implement multi-level access control and authentication mechanisms, deploy a strong network security system, and establish a comprehensive data backup and recovery strategy.

At the management level, we have developed detailed security policies and procedures, provided comprehensive employee training, strictly managed third-party suppliers, developed a comprehensive incident response plan, and ensured compliance with all relevant data protection regulations. We also pay special attention to user-side security, providing secure authentication methods, session management, and device security recommendations.

Our security strategy covers every stage of the data lifecycle, from collection to processing to destruction, ensuring that user data is protected at the highest level at all times. We are aware that data security is an evolving field, so we constantly update and improve our security measures to respond to emerging threats and challenges. Through these comprehensive and in-depth security measures, we are committed to providing users with a safe and reliable data environment so that users can use our services with confidence.

4. User Permissions

User permissions are a core component of our data security and privacy protection strategy. We understand that each user's control over their personal data is crucial, so we have designed a comprehensive and flexible permission management system.

Users can view, modify, and delete their personal information at any time and control which data can be collected and used. We provide an intuitive privacy settings interface that allows users to easily manage their data sharing preferences, including choosing whether to participate in personalized services or receive marketing information. For certain types of sensitive data, we have implemented additional protection measures that require users to authenticate before accessing or modifying.

In addition, we respect and actively respond to users' requests for data portability, allowing users to export their data in common formats. We regularly review and update these permission settings to ensure compliance with the latest privacy regulations and user expectations. By giving users full control over their data, we aim to build a transparent and trustworthy service environment, allowing users to feel safe and respected when using our products.

5. Children's Privacy

Children's privacy protection is one of our highest priorities, and we recognize that children are a group needing special protection. We strictly comply with the laws and regulations of various countries regarding children's online privacy protection, such as the Children's Online Privacy Protection Act (COPPA) in the United States and special provisions under the General Data Protection Regulation (GDPR) in the European Union.

We have taken multiple measures to protect children's privacy:


: To identify and protect underage users. For users identified as children, we will collect only the minimum necessary information and obtain verifiable parental consent before collecting, using, or disclosing children's personal information.


: We provide parents with the authority to view, modify, and delete their children's information, and they can withdraw consent at any time.


: We pay special attention to protecting children from inappropriate content and contacts, implementing strict content filtering and social function restrictions.


: We help children and parents understand the importance of online privacy through easy-to-understand policies.

We regularly review and update these measures to ensure their effectiveness in protecting children's online safety and privacy. Through these comprehensive protection measures, we are committed to creating a safe and appropriate online environment for children, allowing parents to feel at ease letting their children use our services.

6. Privacy Agreement Updates

We are committed to keeping our privacy policy transparent and up-to-date to reflect our evolving data processing practices and legal requirements. To this end, we review and update our privacy policy regularly.

We understand users' concerns about privacy changes, so we proactively notify users of important updates. When we make major changes to our privacy policy, we will inform you directly through prominent notifications within the application. These notifications will outline the main changes in clear and concise language and provide a link to view the full updated version.

We encourage you to read these updates carefully to understand how they may affect your privacy interests. If the changes involve significant alterations in data processing methods or user rights, we will provide enough time for you to consider and make corresponding decisions.

We value your feedback and welcome any questions or comments about these updates. In this way, we aim to ensure that you always understand how we protect and respect your privacy while maintaining transparency and credibility in our services.

Contact Us

If you have any comments or questions about this Privacy Policy, or any complaints regarding THINGX's handling of your personal information, please contact us at the address below, indicating [THINGX Privacy Policy]:

Company Name: HONG KONG THINGX TECHNOLOGIES LIMITED

Address: RM501, 5/F, BUILDING 19W, NO.19 SCIENCE PARK WEST AVENUE, PAK SHEK KOK, NT

Email: hello@thingx-tech.com

Postal Code: 999077

We will review your comments, questions, or complaints as soon as possible and respond within [fifteen] working days. If you are not satisfied with the response you receive, you can seek a solution by filing a lawsuit in a court with jurisdiction over THINGX's place of residence.

Thank you for taking the time to understand our privacy policy!