FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your shipping policy?
We offer free standard shipping on all orders over $2000. Orders are typically processed within 1-2 business days and delivered within 5-7 business days. International shipping times may vary.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unopened products in their original packaging for a full refund. Please note that shipping costs are non-refundable.
Which countries do you ship to?
We currently ship to the United States, Canada, EU countries, UK, Australia, and select Asian countries. For specific country availability, please check during checkout.
Orders
Below are some of are common questions about orders
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order in real-time through your account dashboard.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact customer service immediately if you need to make changes.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details.
Products
Below are some common questions about our products
Does the device require Wi-Fi?
Yes, a stable Wi-Fi connection is required for optimal performance and to receive alerts. The device processes all data locally but needs Wi-Fi to send notifications.
How do I set up my device?
Setup typically takes less than 10 minutes. Simply plug in the device, download our app, and follow the step-by-step instructions. Our customer support team is available if you need assistance.